Shipping policy
Order Processing
Orders are processed within 1 to 3 business days after payment confirmation. During high-demand periods, processing times may be slightly longer.
Orders are processed within 1 to 3 business days after payment confirmation. During high-demand periods, processing times may be slightly longer.
Delivery Times
Products are shipped by European suppliers. Estimated delivery times for Portugal are:
Products are shipped by European suppliers. Estimated delivery times for Portugal are:
- Mainland Portugal: 3 to 7 business days
- Islands (Azores and Madeira): 5 to 10 business days
- Rest of Europe: 5 to 12 business days
These timeframes are estimates and may vary depending on the supplier, the carrier, and external factors beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and the weight of the order. Free shipping promotions may apply under certain conditions.
Shipping costs are calculated at checkout based on the destination and the weight of the order. Free shipping promotions may apply under certain conditions.
Order Tracking
After shipment, you will receive an email containing a tracking number to follow your package in real-time.
After shipment, you will receive an email containing a tracking number to follow your package in real-time.
Delays and Delivery Issues
If your order does not arrive within the expected timeframe, please contact us. We will do everything in our power to resolve the issue with the carrier.
If your order does not arrive within the expected timeframe, please contact us. We will do everything in our power to resolve the issue with the carrier.
Contact
For shipping-related questions, please contact us through the contact page on our website.
For shipping-related questions, please contact us through the contact page on our website.